Dell SCAMMED Me - $1500 PC Secret Shopper 2 Part 4

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Linus Tech Tips

Vor Monat

Thanks to dbrand for sponsoring Secret Shopper 2! You missed the limited edition LTT x dbrand drop, so get rekt, but you can still checkout regular dbrand skins here: dbrand.com/
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we finally benchmark all of the systems, share our final thoughts on each of them, and crown a winner.
Buy a Prebuilt PC
On Amazon (PAID LINK): geni.us/zXXIUSF
On Newegg (PAID LINK): geni.us/aFWRzAs
Buy Nvidia GTX 1660 Ti
On Amazon (PAID LINK): geni.us/tktSFbm
On Newegg (PAID LINK): geni.us/pUGCA
On B&H (PAID LINK): geni.us/y3M3A
Buy Nvidia RTX 2060
On Amazon (PAID LINK): geni.us/kxXTo
On Newegg (PAID LINK): geni.us/3ZlCa
On B&H (PAID LINK): geni.us/QtOVWVA
Buy AMD Ryzen 3700x
On Amazon (PAID LINK): geni.us/sVMbB
On Newegg (PAID LINK): geni.us/9Z0XCz
On B&H (PAID LINK): geni.us/1cdHm
Buy Nvidia RTX 2070 Super
On Amazon (PAID LINK): geni.us/WNQJ
On Newegg (PAID LINK): geni.us/LLl3N
On B&H (PAID LINK): geni.us/QRBANYy
Purchases made through some store links may provide some compensation to Linus Media Group.
Discuss on the forum: linustechtips.com/topic/1276362-dell-scammed-me-1500-pc-secret-shopper-2-part-4/
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MUSIC CREDIT
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Title: Laszlo - Supernova
Video Link: depost.info/one/video/gH-b3KB6hZSeuYk.html
iTunes Download Link: itunes.apple.com/us/album/supernova/id936805712
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KOMMENTARE
Austin Carter
Austin Carter Vor 9 Stunden
so i just looked it up and Dell has a youtube page. Why have they not commented or responded on their end ?
Manas Mogare
Manas Mogare Vor 11 Stunden
I am never buying a prebuild
Gerard Miglino
Gerard Miglino Vor 11 Stunden
Dell was king once but not any more
Bingtard112
Bingtard112 Vor 21 Stunde
I’ll finish homework at the end of the series Time: 1:30 am
stillAkillA
stillAkillA Vor Tag
i hated dealing with dell almost 20 years ago they haven't changed and probably never will!!!
Nathan Tenney
Nathan Tenney Vor Tag
I watched this series on the recommendation of a friend, because it seems like going pre--built is the only way I'm going to be able to get an RTX card in 2021...
Matt
Matt Vor 59 Minuten
lol, I literally bought a pre-built because I can't find any 3080s
Fish Family Farm
Fish Family Farm Vor Tag
Dell has always been shit. People keep trying to tell me they've gotten better, but I have never known a Dell that A) didn't cost way more than its components B) lasted past a year, or C) was able to be fixed or upgraded when it inevitably bit it. Videos like this put the spot light right back on their problems.
Jacq
Jacq Vor 2 Tage
LOL time to tell friends and family which brand to avoid.
Karatektus
Karatektus Vor 2 Tage
dells on site support tried to fix my notebook last year. he had to disassemble and reassemble it 3 times because he broke stuff everytime (yes also the last time. he straight up forgot t o put parts in) scratched the aluminium/carbon every!time! and bled(!!!!) on my kitchen table. TWICE! i mean yeah accidents happen. but still. never again.
Keith Stray
Keith Stray Vor 2 Tage
thank you so much for the video and all the work that went into it! really helps for people who dont know what theyre getting into trying toget something good their first time buying gaming pcs and other high quality computers
I IZ KITTY
I IZ KITTY Vor 3 Tage
2:30 what is with the blur
Nikita Dubrovskyi
Nikita Dubrovskyi Vor 3 Tage
Next time add MicroCenter
Poifix
Poifix Vor 3 Tage
What I learned from this series. Learn enough about computers so that you can build your own.
xTRVSHx
xTRVSHx Vor 3 Tage
Since i'm from Europe, i think the HP Omen is my best pc to buy
IceClawZ
IceClawZ Vor 4 Tage
Add digital storm on the next secret shopper
Krzysztof Drzewiecki
Krzysztof Drzewiecki Vor 4 Tage
damn ... just turn on task manager and check whats goin on with power from the wall with turned on ....
Jesse G
Jesse G Vor 5 Tage
I remember my first call to Dell Tech Support : (thick indian accent): "Hi thank you for calling Dell, my name is Roger how can I help you?" Me: "How am I supposed to trust you if you're going to start off the call with a blatant and obvious lie?" It's not that Indian Tech-Support workers are bad...but when Dell is paying them the equivalent of $3.35 an hour, they are (and by extension you are) getting exactly $3.35 an hour worth of tech-support. Which is to say NONE. You'd be better off standing on a street corner and shouting your problem at passing cars.
SA Wood
SA Wood Vor 5 Tage
So has there been any public response from Dell on the issues raised in this video? I'm dealing with them on a laptop warranty issue, and after FOUR months of ongoing diagnosis, home visits, unanswered e-mails, and on and on...I can officially say: THEY ARE THE WORST. Seriously, how do they get away with completely unacceptable customer service practices? Probably because they deal in such bulk that a case like mine can be swept under the rug with literally zero consequence.
Pole Tooke
Pole Tooke Vor 5 Tage
@2:14 why is part of his face blurred..?
Pole Tooke
Pole Tooke Vor 5 Tage
Oh my gods the blur editing here is so atrocious, this video is unwatchable. I'll go watch a diff vid from you guys
Pole Tooke
Pole Tooke Vor 5 Tage
Yeah, you have a dead pixel liie throughout your video. I checked other youtube videos and also other apps and it's not a dead pixel on my phone or youtube, so it must be your video....?
Codewow
Codewow Vor 5 Tage
Is DEpost Testing out an auto-censoring tech? Why are there random blurry boxes all over?
Psykonaut
Psykonaut Vor 5 Tage
Damn i just bought an ibuypower pc before watching this series and I am so happy with my purchase
LittleCreeperYT
LittleCreeperYT Vor 5 Tage
Heya Linus Actually The Omen Command Center Gives More Than 3 Functions That I Think Wasnt Supported On Your Omen Obelisk Thingy Because On My OMEN 15 (O15) I Have Features Such As Undervolting (Havent Really Tried It Out), RGB Lighting Configurations (Changing The RGB Lighting On My Mouse, Laptop Keyboard, Monitor Colour And Any Other Omen Related Peripherals) And Performance Control (Controlling Fan Speed And Gaming Mode) Just Wanted To Let You Know (PS I AM NOT FROM HP I JUST HAVE AN OMEN 15 SO DECIDED TO LET YA KNOW)
Izzy Ace Speedruns
Izzy Ace Speedruns Vor 5 Tage
Why not do the recording test eith nvync. Isn't nvync recording usually less demanding, and better to use anyways
Reno
Reno Vor 5 Tage
Dear linus, fire your editor please for placing a weird censor
Gareth Starkey
Gareth Starkey Vor 6 Tage
I bought two dell laptop a few years ago here in ireland, paid out right for the money taken out then they put both my orders on hold as they had to " check with my bank" if my account was real......... What I got was two laptops that were slower than my ibm thinkpad. And the specs they advertised was supposed to be better call them and all I got was brick walls. First and last time I use them.
Wayne Delorme
Wayne Delorme Vor 6 Tage
This was a great series, thanks guys! But for those wondering... Linus was just so tired of Dell, he forgot to use his hair gel. That's just bed-head.
Benoit Massicotte
Benoit Massicotte Vor 6 Tage
The female Dell rep must be fired, if not prosecuted. Get it done, I do not think all reps are alike. Because they are not. She must face the consequences of her malicious behavior.
ComputerWhiz
ComputerWhiz Vor 6 Tage
Dell is definitely the worst. Bought my laptop from them and I will never buy from them again. My laptop started having wireless issues about 9 months in. I contacted support to get a replacement under warranty, but it was a never end cycle of useless phone calls and copy-pasted emails. They managed to stall the last 3 months of the warranty and then basically gave me a "too bad, you're warranty is expired now" response. It's a terrible brand with terrible hardware and worse support.
NAV8
NAV8 Vor 7 Tage
fire the editor lmao 2:30 - 3:00
Jonathan Cruz69
Jonathan Cruz69 Vor 6 Tage
They must of had a very strict deadline
Jaren Ramirez
Jaren Ramirez Vor 7 Tage
dell gotta feel down in the dumps after this
John J. Johnson
John J. Johnson Vor 7 Tage
Linus taint touches
Dave Dennis
Dave Dennis Vor 7 Tage
Thanks Linus and crew for this little series. Really really good info here. I am so heartbroken to see Dell going down the tubes, but sadly, that's the way it seems to go. Thanks again.
L K
L K Vor 8 Tage
Click this, and close your eyes... 0:24 You're welcum
Samuel Stephens
Samuel Stephens Vor 8 Tage
Never buy dell ugh. Ya I'm mad!!!
Yrenxy
Yrenxy Vor 8 Tage
Linus is like the next Bill Nye but a computer Genius
Matrim
Matrim Vor 8 Tage
Dell has been the four letter word since the late 90s when they nearly killed the pc market.
Merdoc Media
Merdoc Media Vor 9 Tage
I would love to see a secret shopper on AVA direct. Currently still waiting on an order from 11/29/20. Very interesting experience so far and a lot of mixed reviews online.
NoizyInSeattle
NoizyInSeattle Vor 9 Tage
That's good to know.
Cornelius Smith
Cornelius Smith Vor 9 Tage
Time to buy my first pc from I buy power.
Me I
Me I Vor 9 Tage
I hate to say is better than it used to be. I got a ryzen 3700 for 550 and nvme 256. Wish it was bigger and had more ram (8gb) but the speed roughly tripled when I upgraded ram
Joe
Joe Vor 10 Tage
I don't remember what the blonde person's name is but they do a good job directly addressing the camera, I can totally see them hosting their own show. I was getting Technology Connections vibes
Josh Jess
Josh Jess Vor 10 Tage
I really like the iBuy setup. I'd really like to try building it, but as my first gaming PC is it better to go with their assembly/warranty/tech-support? I remember they had a low mark-up but just curious if building a PC is as easy and Linus and the crew make it seem? Also really like the Maingear, but what would you upgrade in order to compete with the iBuy performance?
saab92513584
saab92513584 Vor 10 Tage
I hate how many large companies Dell has somehow convinced into only buying their products. Our younger IT guys at work game and love AMD stuff and when I asked about AMD powered workstations they said “not an option through dell so you’ll never see us buy anything AMD powered here.” They will go the way of intel by completely ignoring the consumer markets and resting on big corporate demand as if it will exist forever.
SportbikerNZ
SportbikerNZ Vor 10 Tage
Dell were appalling. But if they change and offer the best bang for buck hardware wise, I'd still buy.
SportbikerNZ
SportbikerNZ Vor 10 Tage
Your Dell criticism was appropriately harsh given how infuriatingly bad they were. I'm glad you didn't water down the verdict as that would have been extremely frustrating to stomach after how terribly the rep behaved. I was throwing my hands up in disbelief and, like you, anger at how terrible their constant financing and warranty harassment was. And that tech support was hopeless.
Intrepid Nick
Intrepid Nick Vor 10 Tage
Dell: "Dude, you're getting a Dell!" Gordon Ramsay: "Oh, fuck me!"
TylerWDoesStuff
TylerWDoesStuff Vor 10 Tage
Anyone else notice weird blur boxes in the video?
Discord Discord
Discord Discord Vor 11 Tage
Also why the hell are you paying for a z390 motherboard and an AIO watercooler for a non overclockable CPU. A noctua air cooler would have been enough. That alone is 300$ or more. AT THE TIME THIS WAS SHOT.
Adam Cicigoi
Adam Cicigoi Vor 11 Tage
I actively avoid Dell. The pc I grew up with was a dell desktop. I remember wanting to upgrade it when I was obsessed with pc components in high school, but was disappointed with the lack of that ability due to the proprietary components. I also remember calling their tech support and it being GOD AWFUL
Lyl Witch
Lyl Witch Vor 12 Tage
I'd love to see other brands added to the the list to replace dell next time, taking them out of the race entirely because they have performed so poorly!
Potato Beat
Potato Beat Vor 12 Tage
Who did the blurringggg
Wayne
Wayne Vor 12 Tage
Dell service and price is terrible
Inservio
Inservio Vor 12 Tage
Linus why does your head have a carrying handle all of a sudden? Fix your hair man, come on.
JenaThaStem
JenaThaStem Vor 12 Tage
Seems some editing issues tbh O.o, the blur moved only after specific data was still exposed.
Julius Muchembi
Julius Muchembi Vor 12 Tage
The HP power issue also affects HP gaming laptops... It's a garbage performance experience... I have a 9750H that throttles to 0.79GHz immediately you load more than one core.
Fernando Dember Laguna
Fernando Dember Laguna Vor 9 Tage
There is an Intel driver that does that, it used to happen to me with a Precision 5520. Look in google how to uninstall Intel Thermal Drivers.
Morgan May
Morgan May Vor 12 Tage
i loved this series, and am now considering buying pre-built rather than building my own. i don't have a pc right now, and could build one, but buyers remorse is concerning lol
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 12 Tage
my omen laptop rapes all of those combined gtfo ignorant noob ಠ_ಠ
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 12 Tage
68 celsius **
Gabriel Taets
Gabriel Taets Vor 13 Tage
I remember when Dell used to be a reputable company, lol
Barry Britcher
Barry Britcher Vor 9 Tage
Twenty years ago ?
themetalstickman
themetalstickman Vor 13 Tage
As someone who had to listen to my dad on the phone with Dell tech support during the early 2000's, Dell's customer service and tech support has always been abysmal.
Norbert Baylon
Norbert Baylon Vor 14 Tage
Guys i think i know why ltt keeps hiring more people Its so that they would have new agents in the next secret shoppers.
DrakenARTZsteam
DrakenARTZsteam Vor 14 Tage
I am enjoying this series, keep it up :)
Blake J
Blake J Vor 14 Tage
why the blur move so much?
vladimir ilyich ulyanov
vladimir ilyich ulyanov Vor 15 Tage
Yes, the Canadian currency, the famous Canadian ruble
Owen Cail
Owen Cail Vor 15 Tage
They're using HWinfo and they have graphs showing the history of the stats. I can't figure that out, can anyone tell me how to do that?
datapro007
datapro007 Vor 15 Tage
Well done Linus. Now folks you know why I say "build it yourself".
Max Wooks
Max Wooks Vor 15 Tage
Dude, I'm never getting a Dell.
Curt.exe
Curt.exe Vor 15 Tage
3:11 🤢🤮
WarpRulez
WarpRulez Vor 15 Tage
Not going to lie, I'm not really digging that attire. It looks so... urgh.
Prophet Ascending
Prophet Ascending Vor 15 Tage
Could someone educate me as to why McAfee is so poorly rated by Linus and warrants an immediate uninstall?
Prophet Ascending
Prophet Ascending Vor 12 Tage
@ZeeTechWoman Z I had 28 days free McAfee when I first set my pc up recently, and since it expired it constantly reminds me it is on sale or that my trial has expired etc...
Martin Cabrera
Martin Cabrera Vor 15 Tage
Dell needs to step it up... they are so focused on the profit aspect that they forgot the consumers
Shawn
Shawn Vor 16 Tage
The fact that they still use call centers in India is a clear indicator that they're eager to cut corners to save a couple pennies.
HeadshotJack
HeadshotJack Vor 16 Tage
What’s up with the blur
Ghoosei
Ghoosei Vor 16 Tage
I can't say I understand D-brand's current marketing strategy but.... It's oddly working on me.
tihzho
tihzho Vor 16 Tage
Does Trump own DELL?
Lapis Wolf
Lapis Wolf Vor 16 Tage
What's with random blurred rectangles?
jokernokeo
jokernokeo Vor 16 Tage
You should include puget systems next time
Rapty Axa
Rapty Axa Vor 17 Tage
Proprietary casing that doesn't let you upgrade some hardware? That's NUTS!
Wahyit Cheung
Wahyit Cheung Vor 17 Tage
what sup with the blur?
Bruno Schwizer
Bruno Schwizer Vor 17 Tage
Was that IbuyPower model in stock when this was published? Has it been discontinued? Should at least put in a note if it was.
Aren Kevorkian
Aren Kevorkian Vor 17 Tage
To be fair to HP, though their throttling issues are unfortunate, they still performed very comparably to CyberpowerPC (and not far off iBuyPower), with an overall difference of a couple of a few percentage points either way depending on the game. Great series - I think next time you might want to 1)try multiple different price points and/or 2)rank them on different use cases
Clint Mazur
Clint Mazur Vor 17 Tage
I don't understand how this video series is accurate at all. It is literally impossible to contact ibuypower. I submitted an order with ibuypower based on the results of this video. They asked me to call them to confirm my shipping address. 3 days later, multiple emails, tickets, and 40+ phone calls and I was never able to call a line that wasn't busy. I don't understand how you didn't experience the same problems. Everyone I see on the forums are in the same boat as I am. Had to cancel my order through a form only available on discord. Crazy...
BV_Stormfuri
BV_Stormfuri Vor 17 Tage
Dude I have that computer and it runs like a monster
2princessA
2princessA Vor 18 Tage
I bought a $2,000 Dell laptop, they lied to me about the processor. Going to device manager I found processor and graphics was not what I paid for. This Dell lasted me for 1 year, started burning at the power port. I had one of the first Sony Vaio Celeron processor and still running like new!
Dylan Finch
Dylan Finch Vor 18 Tage
When I was young, the best company was Dell, they had the best computers and customer service, but somewhere around 15 years ago, they became pretty bad. My uncle was an electrical engineer, and he built PCs in his free time, and the only companies he liked that pre-built the computers was Howard Industries (A local company that makes transformers for electrical companies mainly) and Dell. That was almost 20 years ago, though.
Desso
Desso Vor 18 Tage
would love to see you guys cover ironside next time you do this!
J Smith
J Smith Vor 18 Tage
I had an HP too and it should have been a toaster cuz it could get hot enough to have the case feel like a stove and the fans were not adequate in size nor control and all the innards were proprietary. They are like the McDonald's of Computers. And IbuyPower and Cyberpower are more Like Chic-fil-a... they just get things right for a bit more.
Kamil Cześniak
Kamil Cześniak Vor 18 Tage
LTT, just to updates: 1. You can connect atx psu to Dell motherboard by 8pin to 24pin adapter. 2. Gtx 1660 supports rtx voice(by little hack but works superb).
Robert A
Robert A Vor 18 Tage
Dell: Customer does not want antivirus Also Dell: Puts it in, wants extra warranty money, crappy parts, and looks ugly. Good luck DELL
VaulR6
VaulR6 Vor 18 Tage
Reminded me of. Drake and josh intro
NoBox
NoBox Vor 18 Tage
The black mode intro doe. Fucking cleannn
Bryar
Bryar Vor 18 Tage
I got a pc from dell a couple years ago and my memory was locked to 2133mhz... and i didn't figure that out until i had to get new ram because the shit it came with stopped working. The pc all around sucks.
Dylan Richards
Dylan Richards Vor 19 Tage
I still think Maingear was the best all-around service. Customer support makes all the difference if you're an average consumer needing help.
Giorno Giovanna
Giorno Giovanna Vor 19 Tage
i built my pc with a bread knife and with only 550$ and still out ran dell. Some shit company. The only good experience with dell was their monitor I bought 9 years ago which is still running well.
Jude Watchowski
Jude Watchowski Vor 19 Tage
Why are the sensor bars slopily placed lmao #quality dell must of sponsored for their video segment
trake t.
trake t. Vor 19 Tage
I have a dell. I bought it on amazon. All point n click no bs. Im happy. Fastest computer ive ever owned... That is running windows
coleeto2
coleeto2 Vor 19 Tage
I wish this video was out before I got my dell xps 15 in university - it just had problem after problem. Their support was so frustrating to deal with
SirLoinOfsteak85
SirLoinOfsteak85 Vor 19 Tage
The Dell thing: 100% on management. Anyone who says otherwise has obviously never worked a phone.
Zachary Harper
Zachary Harper Vor 19 Tage
I would personally go with the Maingear. It performed well enough and the overall experience was the best. If you are that person who cares about an extra few FPS they wouldn't likely be buying pre built system. For a non tech person Maingear is worth the markup.
SevasTra388
SevasTra388 Vor 20 Tage
Linus and DBrand trying to make me feel bad for missing the LTT drop. I would have bought some if not for the fact that DBrand doesn't make skins for my phone :)
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