How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

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Linus Tech Tips

Vor 2 Monate

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
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CoolWhipp2975 Vor 6 Minuten
just go to micro center
CoolWhipp2975 Vor 35 Minuten
loved the intro
Foxxowy Fur-Fox
Foxxowy Fur-Fox Vor 5 Stunden
Its so sad to know that someone not working at computer factory knows more than the people who actually work there...
UntiltedName Vor 5 Stunden
Companies with customer service and sales programs like Dell are why I quit my purchasing job several years ago. They outsource to people who aren't trained or experienced in sales. Hearing their automated company directory service about triggered me.
WarOnGwar Vor 7 Stunden
I’m thankful I live in Alberta everyday. We don’t have to pay a provincial sales tax
Joseph Fasulo
Joseph Fasulo Vor 8 Stunden
This was hard to watch. Dell did not surprise me. Not at all. Does the provided 30-day trial version of anti-virus software protect computer companies from the COVID virus? How will they survive and continue to provide subpar tech support and sales services?
CheckYaSix Vor 10 Stunden
dalienware sounds like a scammer :D 1st year 0% but what is it after? over 9000 :D
SkinzyGaming Vor 15 Stunden
Ugggghhhhh I wish you guys woulda made this post 3000 series because I have like $1600 and I am an idiot about this stuff and I need a new pc. :(
badass rap
badass rap Vor 21 Stunde
my favorite channel on you-tube period
Tech Hacks
Tech Hacks Vor Tag
I can't wait for secret shopper 2021
Faisal Zaynister
Faisal Zaynister Vor Tag
Don't get me wrong but that Dell sales lady sounds like those Indian tech support scam calls just the only difference is she is fluent in English.
Joel McLaughlin
Joel McLaughlin Vor Tag
Mt samurai
Mt samurai Vor Tag
My potato ram is even dual channel
Mt samurai
Mt samurai Vor Tag
I love this pls do more
Blixxy Vor Tag
The mp5 at the beginning lol
MaXxProsTe Vor Tag
Dell sure revised those practices... but evidently not on "In-dyja hotla-jnz" :-D
Bass Boosted
Bass Boosted Vor Tag
dell damm i never bought anything from then and never will after hearing this its just compleet scam
Born Handy
Born Handy Vor Tag
Dell....I am speechless!
Clicky Vor Tag
I like HP :)
Gavin Vor Tag
"what gaming computer can't use word" had me dying way more than it should've.
CharlieSuper Vor Tag
The relationship between dbrand and LTT is brilliant
Toni Corvera
Toni Corvera Vor 2 Tage
24:32 "Oh, you see that?!" Me watching the video on my phone: Nope, that window is too small. P.S.: That Dell call was so infuriating that I was kind of numb when it was time for the other terrible reps.
Harrison Nation
Harrison Nation Vor 2 Tage
Bro can I work at one of these places please? Selling PC's if you know the parts is SUPER EASY LMAO
47RoninGaming Vor 2 Tage
So no one is going to address that they all cursed when they were supposed to say their names.
MetalDad87 Vor 2 Tage
A 250 gb ssd as stock in the build? Good Lord might as well just steal your money
Jacob Sanford
Jacob Sanford Vor 3 Tage
Mr. Sosho
Mr. Sosho Vor 3 Tage
the rooster made me laugh so much
The Weekend Photographer
The Weekend Photographer Vor 3 Tage
offshore calls are work at home calls thus the chicken wink😂
Poifix Vor 3 Tage
The effort on these videos are crazy. I love the role play XD
Дио Леев
Дио Леев Vor 3 Tage
Sarah is awesome 🤩
Cheese P
Cheese P Vor 3 Tage
when this pc is more expensive then my current pc and it’s still worst then my machine XD that I paid for around 800 dollars
Bibin .T.KOSHY
Bibin .T.KOSHY Vor 3 Tage
I was planning to buy two laptops. Bye bye Dell. HP - Here I come.
Was SollDas
Was SollDas Vor 4 Tage
In defence of HP, I don't think anyone ever needed antivirus in win 10 times, also if you wanted financing you would ask for it... nobody wants to hear about that
Matthew Allen
Matthew Allen Vor 4 Tage
Can you put Lenovo in the next one? I just bought a Legion Tower 7i from them. (I had an employer discount and saved $650)
Razza Tech
Razza Tech Vor 4 Tage
Legit i used to work at Currys PC World in the UK and these are the same selling techniques we used 😂
Joshua Harris
Joshua Harris Vor 4 Tage
I came here for internet historian. thoroughly disappointed
Jacob Guerrero
Jacob Guerrero Vor 4 Tage
Liam Vor 3 Tage
mick muller
mick muller Vor 4 Tage
I leave this under every video I watched, it helps the algorithm. ..
yannick martens
yannick martens Vor 4 Tage
1:10 Who's that voice? It's not Squire, is it?
Ryan Wagner
Ryan Wagner Vor 4 Tage
Wow so effin hilarious!
Trufflie Vor 4 Tage
Maingear currently has a 3060ti fe build for 1500. Wow
Trufflie Vor 4 Tage
006.9 I'm literally dying. Send help
Arsalan Riaz
Arsalan Riaz Vor 5 Tage
Dell isn't going to change their practices.... this video is going to be the reason why that salesperson becomes a salesmanager. Linus just got that woman a promotion
J Griff
J Griff Vor 5 Tage
Is CashNickel single? Asking for a friend.. *cough*
Ramana R
Ramana R Vor 5 Tage
Did anyone notice that the Dell G5 is the same as the one they bought in the best buy video
Carlo Jose Maglinte
Carlo Jose Maglinte Vor 5 Tage
to be fair, thats how call center reps get their incentives thats why they are pitching it, thats how they are trained.
immerdieserJos Vor 5 Tage
Best way to get a PC if you don’t want to DIY it is to go to a local store. I got one last summer and it cost just 70€ for assembly plus the cost of the parts. I went there with a budget and a loose Plan of what I wanted. Within 30 minutes an employee configured a system and three days later I could pick up the finished pc.
Pole Tooke
Pole Tooke Vor 5 Tage
@12:42 whatever editor mocked her "perching a desktop" with the split second chicken, you're amazing
Pole Tooke
Pole Tooke Vor 5 Tage
Such a cringe intro 😂😂 but so interesting??
Silencer Vor 6 Tage
Rooster needs a raise !
Rusty Simonds
Rusty Simonds Vor 6 Tage
When you pay so much these days for computers, I think it is important especially during business hours, that the supplier uses local not overseas customer service. No offence to India but the first one dell is early.not a Canadian customer service Dept and is in fact a overseas customer service
VikingBreed89 Vor 6 Tage
Giant companys like Dell do not give shits about what some DEpostrs tell them🤣 they are just using your Channel for advertising. Dont be so naive. Your talking to some call center people in India who dont know shit about the crap they are talking about, and not with Dell in the US or Canada🤣
Yyaann Vor 6 Tage
Jesus, gtx 1660ti for a 2k desktop
Fei Deng
Fei Deng Vor 6 Tage
Dell's saler know nothing about PC
aleksander Okonek
aleksander Okonek Vor 6 Tage
The shallow shovel comparatively appreciate because stepson conversly branch about a solid bank. five, second-hand manx
ScottishComedian Vor 6 Tage
Where did Ivan go? Did he quit or get fired?
guizo Vor 7 Tage
Cyberpower: fuck you! Pick your own goddamn parts! I want that guy's job!
Grey Fox
Grey Fox Vor 7 Tage
Dudes at call center In a chicken house. God wish I could see that. God bless America and Canada of course.
Grey Fox
Grey Fox Vor 7 Tage
2k for i7 and 1660 ti. Gees I don't think that Dell woman ever used a pc.
Ian Baldeo
Ian Baldeo Vor 7 Tage
24:33 space cowboy moment
r7blue Vor 8 Tage
Dell: So now that youve oped for our warranty and financing we also sell electronic boxes that do stuff u said u wanted one of those too? or just the warranty and financing?
r7blue Vor 8 Tage
i don’t like how the hp was conveniently out of stock, and the next one up was her budget exactly!!!! SOUNDS like a lie to get the extra $$
Sunny borah
Sunny borah Vor 5 Tage
Yeah lol
Dave Dennis
Dave Dennis Vor 8 Tage
Wait, guys. Before you go, would you like our two year $150 warranty? So now I know the difference in taking to a salesman and talking to a computer tech / salesman.
Abel Tejada
Abel Tejada Vor 8 Tage
I work for customer service for a company in this video, not going to say which one, but its not HP haha... Thing is, about the roosters... It's an ongoing issue since we started working from home, the agents are mostly in central america and here it is very normal for some people to have roosters and chickens. I don't have myself but I've heard complains from 6 different customers that heard chickens and roosters in the background of previous agents. It's hilarious.
Zeker Boy
Zeker Boy Vor 9 Tage
I love your secret shopper series and would love to see more!
DogeSupreme Vor 9 Tage
tried watching this video all the way thru without charging my laptop but i didnt have enough chassis power
Jeremiah Anderson
Jeremiah Anderson Vor 9 Tage
I’m so happy and entertained with this video. Well done!
jim hizon
jim hizon Vor 9 Tage
Hi. About ten years ago, I worked for an outsourcing company here in the Philippines. I was a QA that handled a couple of Dell sales accounts. I couldn't help myself from cringeing hard while watching the part where Dell took on your secret shopper. Describing it as embarrassing is an understatement. Long story short, the rep pretty much represents the average Dell rep with about a month's worth of training: short on product knowledge and people skills, but big on the sales push. Why is it like that? Dell doesn't want reps to sell "empty boxes:" bare bones computers without high-margin stuff like extended warranties, bloatware, and substantial hardware upgrades. Dell will also want its reps to push for financing, and I think you already know why. Reps are people, too, and they normally won't shove any of abovementioned stuff down customers' throats. They are the way they are because, 1, they're under a lot of constant pressure to sell these, with quotas and performance reviews always in the horizon, or 2, they might want to ask the meaningful questions you're looking for, but they risk going over the acceptable AHT (average handling time), while sinking into a quicksand of questions they won't be able to answer, or 3, they're incentivised. Then, there's the culture thing. Judging from the sales rep's accent, she's most likely from the Hyderabad site, and from what I have observed, Indians are not exactly known for being in tune with Western sensibilities. Filipino reps fare a lot better in this regard, and they tend to be less pushy. Either way, you still won't like how they'll handle your call in general. There will be a few exceptions every now and then, but they tend to get promoted and taken off the floor, or move on to a better paying job real fast. Regardless of where the rep is calling from, very few have actual working knowledge of the stuff they're selling. Most have non-IT backgrounds. We're talking about former nurses, teachers, real estate agents, entertainers, even geodetic engineers. They go through a month's worth of training, learning just a bit more than what's written in the brochure. Once these reps go live, they pretty much learn more about the products they're selling on the fly. Ask them what a particular desktop's motherboard's chipset is, or how many RAM slots it has, or what its PSU's wattage is, or even what FPS stands for, and they'll be fumbling frantically in search of answers. Different reps might wind up giving you different answers. It's best to stick to asking these folks about the number of USB ports a particular Dell computer has, they know that for sure. I know all these, because I'm speaking from my experience as being one of them. I quickly realized how hilariously ill-equipped I was for the job the moment I had a customer ask me if a Dell Inspiron 530 can handle virtualization. I didn't have you, DEpost or a clue to turn to for an answer. I sheepishly asked the customer to stay on the line, so I can look for a products trainer who may or may not know the answer to that question. It took me about five minutes to find a trainer, who in turn took fifteen minutes to look for the answer. After another ten minutes, I gave the customer the best rendition of the gibberish the trainer handed to me. No idea if my answer was the right one. It's that bad. I always took note of the hard questions customers threw at me, and did my best to scour for the answers online at home. That was the best I could do for my next customers. Others did that too, in varying degrees. To be fair to all Dell reps, they want to make their customers happy with the service they provide. It's just that they're woefully out of their depth. When I got the QA gig, I always made an effort to drill into the reps' heads that customers seeked them out to have that human connection. If the reps won't even act like the humans they were, then what's the point of having them around? I'm not sure if Dell ever saw things like that, but it pulled out from the outsourcing company a few years after I left. I heard that Hyderabad got 100% of Dell's business, because they're cheaper. Watching this video of yours was disheartening, but it confirmed what I always believed in: if you cheap out on something, you get something of equal or lesser value in return. In this case, they got crap from you. Oh well, so much for Dell.
Zach Pel
Zach Pel Vor 9 Tage
You should do ASUS for season 3
James Wilson
James Wilson Vor 9 Tage
Why still buy the system?
Riddesh Nikam 18
Riddesh Nikam 18 Vor 10 Tage
11:34 Linus : I would call this predatory but I don't think that this phone rep knows to prey on anyone HP : omae wa mo shindeiru Linus in ep 4 : NANI ?
Bernard O'Connor
Bernard O'Connor Vor 10 Tage
I'm on my second Maingear machine, and I can't recommend them enough if you want someone else to do the building for you. The entire process was first rate, from the initial configuring, fine tuning the selection based on budget and need and timely delivery. The builds themselves are flawless. I am going to take my current machine in for a total rebuild very soon.
Gucci Gaming
Gucci Gaming Vor 10 Tage
10:33 😂 there's a bug on the laptop
David Fisher
David Fisher Vor 10 Tage
Agent... (Sigh) 006.9, well have your briefing ready soon.
SportbikerNZ Vor 10 Tage
Dell: Would you like to add the 2 or 4 year warranty? Customer: No warranty thank you. Dell: Certainly. 4 year warranty it is.
Jeremy Flowers
Jeremy Flowers Vor 10 Tage
Why didn't you try NZXTBLD too? (Ok for US/Canada... Not elsewhere alas. Be ware of the H1 cases though
Steven Jacobs
Steven Jacobs Vor 11 Tage
Omg dell!
James Koncar
James Koncar Vor 11 Tage
22:36 I lost the game. Fuck
OK Animations
OK Animations Vor 11 Tage
12:40, I recently PERCHED parts to build my first ever rig, it was the best thing I ever perched, but it couldn't hold my weight too much, the case bent under me
Oliver Hoffman
Oliver Hoffman Vor 11 Tage
XXX OOO Vor 11 Tage
Linus is so funny 😂
Saad Muhammad Aziz
Saad Muhammad Aziz Vor 11 Tage
Hmm I'm watching this again and just realized the MP5 sitting on the table.
Drew Brewer
Drew Brewer Vor 11 Tage
Nice fly, why you use Mac
SportbikerNZ Vor 11 Tage
Good grief Dell was infuriating. And definitely need to double check the price didn't include the listed antivirus or warranty, because it sure looks like the sales rep weaseled in both.
weston levis
weston levis Vor 12 Tage
the dell call sound like a technical help scam
Default Exploit
Default Exploit Vor 12 Tage
Bought an rtx 2060 prebuilt on sale for $800 USD from dell and somehow got 1 year of McAfee and 1 year of hardware support that cost around $50 extra that I didn’t opt for. Contacted dell and was told it was included even though in the quote the pc itself is $749 and the services are listed as being about $25 each. Oh well. Got a good deal.
spethcial Vor 12 Tage
As a fellow Canadian I love the N zed X T pronunciation.
Frozen Slayer
Frozen Slayer Vor 12 Tage
1660 for 2 grand i have a £600 pc with better gpu and cpu loool
JJ Smith
JJ Smith Vor 12 Tage
The economic entrance neurologically correct because hate unquestionably borrow upon a equal time. spiteful, fine violet
Willow Ramirez
Willow Ramirez Vor 13 Tage
The guy at 14 definitely hung up on purpose so he could pretend like he had to sell her a $2000 desktop
Aaron Czechlski
Aaron Czechlski Vor 13 Tage
those poor people in 3rd world countries probably are living off the commissions they make form selling extras thats why they stress it soo much and are too polite!!!! i pity them
botdaka Vor 13 Tage
maingear pog time champ
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 13 Tage
playing games && steaming games are 2 totally different things...
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 13 Tage
wireless card killer !!
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 13 Tage
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 13 Tage
anti-wirus xd
demonsluger Vor 14 Tage
lol dell uses indian company
demonsluger Vor 14 Tage
Alpha Sebastian is cool.
Jibrïl V
Jibrïl V Vor 14 Tage
it is clear to see that Dell is pushing sales per product. Impossible to have a good client experience. That person on the phone is struggling to pay for their life and this is what creates those pressure sales. On top of that, I guarantee you that all of this is the same exact script every time. The agents barely have any input. Linus, you need to keep exposing this. This is just the tip of the iceberg. They are using agents as middle person so when it goes wrong they can easily put the blame on training. The truth is that they keep a blind eye to these practices when people are not making videos about them. Pay the employees enough so they do not care about sales. Its that simple. Anything else is based on an impossible eutopia.
steeliershark67 Vor 14 Tage
Try lenovo next time
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