Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

  Aufrufe 2,242,180

Linus Tech Tips

Vor 2 Monate

Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at dbrand.com/LinusDropTips
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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KOMMENTARE
Linus Tech Tips
Linus Tech Tips Vor Monat
We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p
Zeb _
Zeb _ Vor Tag
more replys
Jesse G
Jesse G Vor 3 Tage
​No, you really don't. ;-)
Marc O. Chouinard
Marc O. Chouinard Vor 4 Tage
This js what I was gonna say !
ᚱᛖᚪᛈᛖᚱ
ᚱᛖᚪᛈᛖᚱ Vor 6 Tage
@mazkas *youre gunna take the warranty and you’re gunna like it*
Kyle Miller
Kyle Miller Vor 6 Tage
@I Hate Communism if the power supply doesn't have a name brand on it, you may want to replace that as well. It's kind of a pain but it'll save you the pain of it dying and potentially taking other components with it in a couple of years.
Amšal
Amšal Vor 11 Minuten
I know I'm late to the party but who else thinks his video is half sponsored by maingear?
omgemporor
omgemporor Vor Stunde
20:40 it it does not work you warranty is gone brr
Paul Mohr
Paul Mohr Vor 4 Stunden
I am currently helping someone buy a new computer. Considering the excellent support from maingear and the fact that the CEO actually posted in this comment section I am seriously considering telling them to give this company a look. Unfortunately I think they just want to go to best buy and pick one vs having one shipped. I also told them if they ordered all the parts from new egg and shipped it to me I would put it together for free if they paid the shipping to their house.
Sunny borah
Sunny borah Vor 5 Stunden
Make more of this series. Customer care service quality💯
Sunny borah
Sunny borah Vor 6 Stunden
It was actually hard to count the light. She was doing it from behind the table😭
Rock Star
Rock Star Vor 7 Stunden
F for respect
Daniel Weiss
Daniel Weiss Vor 12 Stunden
Dude this is actually happening to me right now. My gf bought a $3000 laptop 5 months ago. It won't turn on and has this exact post code. They are trying to send me a motherboard, but I have been waiting for 2 weeks! It's been a nightmare. I have a string of emails that would run around the block and have escalated to mangers, supervisors. I started spamming all their employees on linkedin and they're VP was the first person to message me back. I wish I was making this up
Pole Tooke
Pole Tooke Vor 20 Stunden
And once again, Maingear astonishes me. I know where I'm going to buy a computer
Rudrax
Rudrax Vor Tag
F
SightlyInk
SightlyInk Vor Tag
Why are they in a spraybooth?
Pole Tooke
Pole Tooke Vor Tag
@5:59 wait, what little one? Edit: @6:45 OH OH! FOUND IT! Top right.
Pole Tooke
Pole Tooke Vor Tag
@0:28 Captions should read "disappear"
Pole Tooke
Pole Tooke Vor Tag
@0:30. Captions should read "ante" not anti
Jonathan Cruz69
Jonathan Cruz69 Vor Tag
Dam Sarah is hella cute. Whats her insta? ;)
Zack Harding
Zack Harding Vor Tag
F
EpicMineMan420
EpicMineMan420 Vor 2 Tage
5:14 the guy in the back lmaoo
Tejas Ebey
Tejas Ebey Vor 2 Tage
F
meow's world
meow's world Vor 3 Tage
Best intro from every youtuber
Jesse G
Jesse G Vor 3 Tage
Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...
Danielos
Danielos Vor 3 Tage
12:52 "Linus casually walking in the background"
Ole Vik
Ole Vik Vor 4 Tage
when canadians are impressed with customer support politeness.
Yani Haigh
Yani Haigh Vor 4 Tage
You turn it off? :)
matt belanger
matt belanger Vor 4 Tage
they should absolutely hire that last person
Kevin Garzon
Kevin Garzon Vor 4 Tage
Y does it look like you’re in a car paint booth
Muppetmonkee
Muppetmonkee Vor 5 Tage
Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P
Justin W. Charles
Justin W. Charles Vor 5 Tage
The power thing would be an automatic fail for me :/
Michael Braun
Michael Braun Vor 5 Tage
Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.
Alexander Grufman
Alexander Grufman Vor 5 Tage
WelKoM To IntdiAn TeksuplorT
Calipto
Calipto Vor 5 Tage
Watching this is funny while I give my friend my own sketchy tech support
Josh Jess
Josh Jess Vor 6 Tage
F for the engineers
Cane Foca
Cane Foca Vor 6 Tage
this series was SO GOOD!
SportbikerNZ
SportbikerNZ Vor 6 Tage
To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.
James Koncar
James Koncar Vor 6 Tage
You shouldn't have told Sarah the issue, let her actually try to figure it out,
Bass Boosted
Bass Boosted Vor 6 Tage
this is ridicilous
Han H
Han H Vor 7 Tage
what phone did Linus use to look up the color code on Dell computer at around 7:40?!
Inservio
Inservio Vor 7 Tage
Linus is channeling me at work in this vid.
Sidewalk0
Sidewalk0 Vor 8 Tage
As a software tech support manager parts of this cause me actual pain.
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil Vor 8 Tage
oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..
Yaroslav Smetana
Yaroslav Smetana Vor 8 Tage
f
Ammon Fullmer
Ammon Fullmer Vor 9 Tage
How long can sarah work there before they make her build a pc? Would love to see it
Steve Freeman
Steve Freeman Vor 9 Tage
Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?
Fresh Rutabaga
Fresh Rutabaga Vor 9 Tage
I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.
Rebecca Rhodes
Rebecca Rhodes Vor 9 Tage
You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.
Bobby M
Bobby M Vor 9 Tage
Please test the complaints-process ass well XD
Tas Shreve
Tas Shreve Vor 9 Tage
F
Nik Kopi
Nik Kopi Vor 10 Tage
F
xNightlord Reaper
xNightlord Reaper Vor 10 Tage
F
NRT ShyGuy
NRT ShyGuy Vor 10 Tage
Yo Sarah gave no fucks for the card xD!
Jovan Kekic
Jovan Kekic Vor 10 Tage
Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!
RTDesign
RTDesign Vor 11 Tage
Guy at 5:15
Kerby Stoudt
Kerby Stoudt Vor 11 Tage
MainGear! EXCELLENT support. Wow!
Adam lykkegaard
Adam lykkegaard Vor 11 Tage
Why are they all callede f*CK?
Zach the Sports Guy
Zach the Sports Guy Vor 11 Tage
I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots
Svevo Fuser
Svevo Fuser Vor 11 Tage
F
Atsumari
Atsumari Vor 12 Tage
It was hard to beat the bacon face mask but the support quality from maingear did...
Owens Trains
Owens Trains Vor 12 Tage
“Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao
playedbike T2
playedbike T2 Vor 12 Tage
F
itdoesntmatter
itdoesntmatter Vor 12 Tage
If the Maingear guy was a surgeon he could walk you through open heart surgery.
lord Fartwod
lord Fartwod Vor 12 Tage
ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell
bmx51nx2
bmx51nx2 Vor 12 Tage
Nobody gonna bring up the person who looked thru the garage window at 5:13
THE COMIC CRAFTER
THE COMIC CRAFTER Vor 12 Tage
F
Ashwin George
Ashwin George Vor 13 Tage
I wondered it may not be Dell Canada.... Probably Dell India....
ɹǝʞᴉɹʇs ɹǝʞʎɹ
ɹǝʞᴉɹʇs ɹǝʞʎɹ Vor 13 Tage
Linus was big mad.
Darryl Chandra
Darryl Chandra Vor 13 Tage
What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.
Jason Juarez
Jason Juarez Vor 13 Tage
Omg I cringe so hard when she could out that gpu
Acan Addict
Acan Addict Vor 13 Tage
Paint booth as a studio 🤔
xvegeta13
xvegeta13 Vor 13 Tage
Whats sad alot of the scripts these type of people read they have to go through all these 1 at a time in this order or they get docked on performance reviews 😭. Even if they know what's wrong they're not supposed to until they get to that step. (Not saying this particular guy knows anything)
Alicia Fleming
Alicia Fleming Vor 13 Tage
They should do suprise calls on their own employeees for a video.
Rogue Æmpire
Rogue Æmpire Vor 13 Tage
I've walked hundreds of people through reseating components inside the tower over the phone, RAM, HDDs, etc. Even in laptops when the RAM is under the keyboard. I would blame the majority of the issues experienced on the lack of soft skills training by their employer. We (Dell North America) had a 6 week course for training hard skills and soft skills. Continued education on new systems and software with constant mentorship for both. There is two classifications for components in any system a CRU (customer replaceable unit) and FRU (field replaceable unit). All CRUs are deemed to be replaceable by a customer over the phone. RAM is a CRU. The support website has all of the teardowns for all Dell models to be able to completely tear down and reassemble a unit. I have no concept of why that Dell Tech was so abysmal, QA score 5; assuming they opened the call correctly, "Thank you for choosing Dell, my name is XXX. how may I help you today?" The last two techs were much more aligned with the support level that I and my local colleagues tried to deliver. Last guy knew what was up, excellent soft skills combined with hard skills. I'd pass that tech with a 100 QA score.
Rogue Æmpire
Rogue Æmpire Vor 13 Tage
As a former Dell tech support senior rep, who not only took calls; but, also listen to thousands of ours of calls for quality and tech mentoring, this sent me back into my call center depression.
Ragheb Orfali
Ragheb Orfali Vor 13 Tage
what headphones are they wearing...they look amazing
35 Tan Ze Qi
35 Tan Ze Qi Vor 14 Tage
Origin and Maingear tech support solely is superb
35 Tan Ze Qi
35 Tan Ze Qi Vor 14 Tage
Origin PC Tech Support is indeed superb. However Origin loses in value which is sad
tristan 123455
tristan 123455 Vor 14 Tage
The thing with tech support is that your performance is measured by how short your call is, this is why most will just tell you to send your PC back and then end the call.
SirLoinOfsteak85
SirLoinOfsteak85 Vor 15 Tage
At least she didn't drop anything...
Preston Ray
Preston Ray Vor 15 Tage
In all fairness, I probably couldn't count to 4 either after having a 45 minute mind numbing conversation like that either
GoukenslayWAO
GoukenslayWAO Vor 16 Tage
gotta love how mad linus was getting, look companies! outsourcing your service/customer support department doesn't help in any way. these middle eastern companies dont know jack shit about the product/services you provide
Alistair Grima
Alistair Grima Vor 16 Tage
F
parkingthought
parkingthought Vor 16 Tage
Please tell Sarah that she did a great job. Doing all of these calls back to back is a real challenge and she kept her composure the whole time. #Amazing!
Sandeep Wangde
Sandeep Wangde Vor 17 Tage
What feels weird was HP was a good deal... I think I will feel better recommending HP than Dell.
Himank Kanal
Himank Kanal Vor 17 Tage
Buy HP, screw dell. This is what I've been telling my friends for 4 and a half years.
Johan Fredriksson
Johan Fredriksson Vor 17 Tage
Everytime they beep the names, I hear "welcome to blabla, my name is "dick" "shit","fuck","crap" etc.
Jan Pokos
Jan Pokos Vor 17 Tage
Rip dell
MisterZ
MisterZ Vor 17 Tage
I Miss Her
Cool But Impossible
Cool But Impossible Vor 17 Tage
Half of this video was just Jake cringing
DucNah
DucNah Vor 17 Tage
F
Jeffrey Hsieh
Jeffrey Hsieh Vor 18 Tage
cowboy bebop? sort of? very cool either way
Jason Mittas
Jason Mittas Vor 18 Tage
f
Kilo
Kilo Vor 18 Tage
F
JeskidoYT
JeskidoYT Vor 18 Tage
maingear pls more ads pls be more recognizable
Registered NooB
Registered NooB Vor 18 Tage
is no one going to talk about this wonderful set and how much money it might have cost to build it just for this video.
chance bonneau
chance bonneau Vor 18 Tage
Is it just me, or is ms.butt a babe?
SultanIOfISwing
SultanIOfISwing Vor 18 Tage
To Dells defense, on their monitors its called dp out
Steve Shink
Steve Shink Vor 18 Tage
Had an issue with Dell years ago. Each time service escalated to the next level - they always started at the beginning troubleshooting steps. I finally was so upset that I called a private local company and we did a workaround. Would never use are recommend Dell to anyone.
Frosty.
Frosty. Vor 18 Tage
"if some one called me up and said my monitor works but i can't count to 4" i love sassy linus lol'd so hard i scared my cat
Frosty.
Frosty. Vor 18 Tage
so why are they in an echo chamber?
Ugur Ozkan
Ugur Ozkan Vor 19 Tage
this made me cry as a computer builder that doesn`t help out at all damm
Rage King
Rage King Vor 19 Tage
I'm in love
Char Z
Char Z Vor 19 Tage
too many comments so it is hard to say, has anyone pointed out that it is unwise to change the components inside the case while the tower case is in a stand-up position? lay down the tower case before you release/replace/reseat any piece on the mainboard.
Ben Martin
Ben Martin Vor 19 Tage
Why does fell never have people that speak clear english
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